Return & Refund Policy (Products)
Thank you for shopping with Shana CARES Marketplace. We value your trust and want you to be fully satisfied with your purchase.
Returns: We accept returns of unused and unopened items within 14 days of delivery. Items must be in their original condition and packaging.
Non-returnable items: For health and safety reasons, caregiving services, digital products, and personalized items are non-refundable.
Refunds: Once your return is received and inspected, we will notify you by email. Approved refunds will be issued to your original payment method within 5–7 business days.
Exchanges: If you received a defective or incorrect item, please contact us within 7 days of delivery and we will send a replacement at no cost.
How to start a return: Please email us at iassist@shanacaresmarketplace.com with your order number and reason for return.
Return Policy
We accept returns of unused and unopened items within 14 days of delivery. Services and digital products are non-refundable. For questions, contact us at iassist@shanacaresmarketplace.com.
Service Cancellation & Refund Policy
Shana CARES Marketplace is committed to providing reliable and compassionate care. Because our services are reserved for you in advance, we follow this cancellation policy:
Cancellations: Services may be canceled or rescheduled up to 24 hours before the scheduled time with no fee.
Late cancellations (less than 24 hours): A cancellation fee of 50% of the service price may apply.
No-shows: If you do not show up for your scheduled service without notice, the full service amount will be charged.
Refunds: If a service is canceled in accordance with this policy, any pre-paid amounts will be refunded to the original payment method within 5–7 business days.
For assistance with cancellations or rescheduling, please contact us at iassist@shanacaresmarketplace.com.
Privacy Policy
Shana CARES Marketplace respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information.
Information We Collect
Personal details such as your name, email, phone number, and address when you book services, place an order, or contact us.
Payment information processed securely through our payment partners. We do not store full credit card details.
Usage information such as website traffic and interactions, collected through cookies or analytics tools, to improve our services.
How We Use Your Information
To provide caregiving services, fulfill orders, and communicate with you.
To process payments securely.
To send important updates such as confirmations, policy changes, or customer support messages.
To improve our website, products, and customer experience.
Sharing Information
We do not sell or rent your personal data.
Information may be shared only with trusted service providers (such as payment processors or shipping partners) to complete your requests.
We may share information if required by law.
Your Rights
You may request access, updates, or deletion of your personal information by contacting us at iassist@shanacaresmarketplace.com.
You may opt out of marketing communications at any time.
Security
We use reasonable safeguards to protect your personal data from unauthorized access, use, or disclosure.
Contact
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
📧 iassist@shanacaresmarketplace.com